Refund Policy

Este resumen es solo informativo. El texto vinculante es la versión en inglés que sigue.

Una generación que falla por causas técnicas se reembolsa automáticamente y por completo.
Un prompt bloqueado por el filtrado nunca se cobra.
Un resultado que no te gusta no es motivo de reembolso; la salida de los modelos varía.
Un pack de créditos sin usar puede reembolsarse en 14 días escribiendo a support@kinomuse.com; uno usado en parte, no.
Si tu banco revierte un pago, se retiran los créditos correspondientes; un saldo negativo pausa la generación.
Las cuotas de creador de un mes cerrado no se reembolsan ni se revierten.

Failed generations

If a generation fails for any technical reason — provider error, timeout, storage failure — the reserved credits are returned to your balance automatically, in full, usually within minutes. You can see every reservation and refund in your wallet history.

Blocked prompts

Prompts blocked by content screening are never charged.

Quality

Generative models are non-deterministic. A result that does not match your expectations is not a failure and is not refunded; try a more specific prompt, the "Enhance" option, or a different model.

Credit purchases

Purchases are processed by Polar (merchant of record). Unused credit packs may be refunded within 14 days of purchase on request to support@kinomuse.com. Packs that have been partially used are not refundable. Where a payment is reversed by your bank, the corresponding credits are removed from your balance; if that leaves the balance negative, generation is paused until it is topped up.

Earnings

Creator-pool shares are computed from platform revenue actually received and are not subject to refund or reversal once a period is finalized.